Popular Articles

  1. Why does an activity show a different grade than the one recorded in MarkBook after I have completed it?

    Last Updated: 03/24/2026
    Leer artículo en español Ler artigo em português This happens due to the way regular assignments work in Studio: Students can complete the assignment more than once, but: The platform will record the score from the second attemp...

  2. Why do I not have a grade even though I have completed an assignment?

    Last Updated: 03/24/2026
    Leer artículo en español Ler artigo em português This happens if the assignment was completed or submitted after the deadline set by the teacher. All assignments have a due date and time. Even if the system allows the student to continue and c...

  3. October

    Last Updated: 11/19/2025 in Updates
    Leer artículo en español New Studio Version - October Creation of PM accounts in Richmond Studio. From the CMS, PM accounts can be created in Richmond Studio. Active view of Navigation between forums is...

  4. How can I hide products in my class?

    Last Updated: 03/23/2026
    Leer artículo en español Log in to Studio. Go to Class Materials> . Select the product you want to lock. Once selected, click the padlock icon . To view locked products, enable the toggle. To unlock a product, click...

  5. August

    Last Updated: 10/23/2025 in Updates
    Leer artículo en español New Studio Version – August 1. Offline Function Buttons to download LOs* for offline mode, these buttons are only available through the PWA*.   More information about this feature: Click Here ...

  6. Why can’t I edit the date of an assignment?

    Last Updated: 03/23/2026
    Leer artículo en español The most common reason you can’t edit the date of an assignment is because the assignment is already closed. Once an assignment has reached its closing date, the platform locks the option to edit those fields. ...

  7. Contact us

    Last Updated: 03/23/2026
    Leer artículo en español Need help? If you have any questions, issues, or suggestions, we are here to support you. Click the link below to   submit a ticket , and our team will get in touch with you as soon as possible...

  8. Why does the progress bar not reach 100% even after completing all the activities of an assignment?

    Last Updated: 03/24/2026
    Leer artículo en español Ler artigo em português The progress bar depends on the type of activities included in the assignment. Some activities are designed only for practice and do not generate a score. For this reason, even if th...

  9. Why can’t I see some products in Class Materials?

    Last Updated: 03/23/2026
    Leer artículo en español The products are locked. To view locked products, enable the toggle. To unlock a product, enable the toggle. ...

  10. How can I reopen a Test Assignment or Regular Assignment?

    Last Updated: 03/23/2026
    Leer artículo en español Log in to Studio. Select the class and go to the module. All assignments will be displayed. Identify the assignment you want to reopen. Click the three dots at the end of the row, then select . The config...
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