Popular Articles

  1. Why can’t I see some products in Class Materials?

    Leer artículo en español The products are locked. To view locked products, enable the toggle. To unlock a product, enable the toggle. ...
  2. Contact us

    Leer artículo en español Need help? If you have any questions, issues, or suggestions, we are here to support you. Click the link below to   submit a ticket , and our team will get in touch with you as soon as possible...
  3. ¿Por qué a pesar de finalizar todas las actividades de una asignación la barra de progreso no queda en 100%?

    View in English La barra de progreso depende del tipo de actividades incluidas en la asignación. Algunas actividades están diseñadas únicamente con fines de práctica y no generan un puntaje (score) . Por esa razón, aunque el alumno haya...
  4. Why were the recorded grades deleted after reopening an assignment?

    Leer artículo en español The purpose of the function is to provide a new opportunity to complete the activity, whether for one, some, or all students in the class. When the assignment is reopened, previous grades are automatically del...
  5. Where can I find my access code (token)?

    Leer artículo en español Ler artigo em português Self-registered students If you want to add a new product, you need an access code (token). Access codes can be obtained in the following ways: When you purchase any Richmond b...
  6. Why is the Manual Marking checkbox not enabled?

    Leer artículo en español The Manual Marking checkbox may not be enabled for one of the following reasons: The student has not submitted the activity. The student must click the button upon completing the activity. If they don’t, the ...
  7. Why is there material visible in Class Material for a class that students cannot see?

    Leer artículo en español This happens because there are teacher-specific materials that have been configured with restricted access. Instead of the content, students will see a message indicating that they do not have access to that material...
  8. October

    Leer artículo en español New Studio Version - October Creation of PM accounts in Richmond Studio. From the CMS, PM accounts can be created in Richmond Studio. Active view of Navigation between forums is...
  9. Why does an alert appear instead of a grade when viewing an assignment?

    Leer artículo en español Manual Marking notifications are available from the Dashboard widgets. When an alert appears instead of a grade, it means you still need to assign a manual grade for that activity completed by the student. ...
  10. ¿Por qué no tengo calificación a pesar de haber finalizado una Asignación?

    View in English Ler artigo em português Esto sucede si la asignación fue completada o enviada después de la fecha y hora de cierre establecida por el docente. Todas las asignaciones tienen una fecha y hora límite . Aunque el sistema permita c...