Popular Articles | Page 7 | Richmond Studio Documentation Section

Why can't I assign the Diagnostic Tests of a certain level to a specific class?

Last Updated: 03/23/2026

Leer artículo en español The are divided by educational levels into two categories: Lower Primary : designed for 1st, 2nd, and 3rd grades (corresponds to the Lower Primary 3 and 4 Diagnostic Test). Upper Primary : designed for 4th, 5t...
Why do some students in the same class see different material? (Why can’t I open an activity?)

Last Updated: 03/23/2026

Leer artículo en español This happens when one or more students redeem an incorrect token, which gives them access to different material than the rest of the class. This difference in redeemed products also affects the teacher, as the platf...
Why can’t I see content that students have already redeemed?

Last Updated: 03/23/2026

Leer artículo en español This is because the products are either locked or hidden in your teacher view. Here’s how to identify and resolve it: The product may be locked. Locked materials are marked with a padlock icon below the title. ...
Why does an alert appear instead of a grade when viewing an assignment?

Last Updated: 03/23/2026

Leer artículo en español Manual Marking notifications are available from the Dashboard widgets. When an alert appears instead of a grade, it means you still need to assign a manual grade for that activity completed by the student. ...
Why do some students in the same class see different material?

Last Updated: 03/24/2026

Leer artículo en español Ler artigo em português This may happen when one or more students redeem an incorrect token, which gives them access to material different from the rest of the class. This difference in redeemed products al...
Why does the progress bar not show 100% even after completing all the activities in an assignment?

Last Updated: 03/23/2026

Leer artículo en español The progress bar depends on the types of activities included in the assignment. Some activities are designed solely for practice purposes and do not generate a score. For this reason, even if the student has comp...
Contact us

Last Updated: 03/24/2026

Leer artículo en español Need help? If you have any questions, issues, or suggestions, we are here to support you. Click the link below to submit a ticket , and our team will get in touch with you as soon as possible: ...
Why were the recorded grades deleted after reopening an assignment?

Last Updated: 03/23/2026

Leer artículo en español The purpose of the function is to provide a new opportunity to complete the activity, whether for one, some, or all students in the class. When the assignment is reopened, previous grades are automatically de...
Why don’t I have a grade even though I have completed an assignment?

Last Updated: 03/23/2026

Leer artículo en español This can happen if the assignment was completed or submitted after the deadline set by the teacher. All assignments have a due date. Although the system allows you to continue and complete the activity after that de...
October

Last Updated: 11/19/2025 in Updates

Leer artículo en español New Studio Version - October Creation of PM accounts in Richmond Studio. From the CMS, PM accounts can be created in Richmond Studio. Active view of Navigation between forums is...