Popular Articles

  1. Why can’t I see content that students have already redeemed?

    Leer artículo en español This is because the products are either locked or hidden in your teacher view. Here’s how to identify and resolve it: The product may be locked.  Locked materials are marked with a padlock icon below the title. T...
  2. Why does the grade displayed for an activity differ from the one recorded in the Markbook after the student has completed it?

    Leer artículo en español This happens due to how regular assignments work in Studio: Students can attempt the assignment multiple times, but: The platform records the score from the second attempt in the Markbook. If the student only co...
  3. Contact us

    Leer artículo en español Need help? If you have any questions, issues, or suggestions, we are here to support you. Click the link below to   submit a ticket , and our team will get in touch with you as soon as possible: ...
  4. Why can't I assign the Diagnostic Tests of a certain level to a specific class?

    Leer artículo en español The are divided by educational levels into two categories: Lower Primary : designed for 1st, 2nd, and 3rd grades (corresponds to the Lower Primary 3 and 4 Diagnostic Test). Upper Primary : designed for 4th, 5th...
  5. ¿Por qué aparece una alerta en lugar de una calificación al visualizar una asignación?

    View in English Las notificaciones de Manual Marking están disponibles desde los widgets del Dashboard. Cuando en lugar de una calificación aparece una alerta , significa que tienes pendiente asignar una calificac...
  6. Why does the progress bar not show 100% even after completing all the activities in an assignment?

    Leer artículo en español The progress bar depends on the types of activities included in the assignment. Some activities are designed solely for practice purposes and do not generate a score. For this reason, even if the student has compl...
  7. ¿Por qué a pesar de finalizar todas las actividades de una asignación la barra de progreso no queda en 100%?

    View in English Ler artigo em português La barra de progreso depende del tipo de actividades incluidas en la asignación. Algunas actividades están diseñadas únicamente con fines de práctica y no generan un puntaje (score) . ...
  8. Where can I view the score obtained from iRead assignments?

    Leer artículo en español Ler artigo em português The score for assignments completed in iRead can be viewed in the Assignments section within the . In contrast, in the specific iRead section, only the following is displayed: ...
  9. August

    Leer artículo en español New Studio Version – August 1. Offline Function Buttons to download LOs* for offline mode, these buttons are only available through the PWA*.   More information about this feature: Click Here ...
  10. How can I view the content before my students do?

    Leer artículo en español To view the content before your students, log in to Richmond Studio using the appropriate access channel. For and teachers, access Richmond Studio through the banner or tab set up in your platform. For ...