Popular Articles

  1. Contact us

    Last Updated: 09/17/2025 in Teacher Main menu
    Leer artículo en español Need help? If you have any questions, issues, or suggestions, we are here to support you. Click the link below to   submit a ticket , and our team will get in touch with you as soon as possible: Submit a t...

  2. Why does the grade displayed for an activity differ from the one recorded in the Markbook after the student has completed it?

    Last Updated: 09/01/2025 in Teacher FAQs for Teachers
    Leer artículo en español This happens due to how regular assignments work in Studio: Students can attempt the assignment multiple times, but: The platform records the score from the second attempt in the Markbook. If the student only co...

  3. Why do some students in the same class see different material? (Why can’t I open an activity?)

    Last Updated: 09/01/2025 in Teacher FAQs for Teachers
    Leer artículo en español This happens when one or more students redeem an incorrect token, which gives them access to different material than the rest of the class. This difference in redeemed products also affects the teacher, as the platfo...

  4. How can I view the list of students in my class?

    Last Updated: 09/01/2025 in Teacher FAQs for Teachers
    Leer artículo en español You can view the list of students by entering the class you want to review. Log in to Richmond Studio. Click on a class. In the top left corner, click on the option. This option also shows the number of students...

  5. Why can’t I see content that students have already redeemed?

    Last Updated: 09/01/2025 in Teacher FAQs for Teachers
    Leer artículo en español This is because the products are either locked or hidden in your teacher view. Here’s how to identify and resolve it: The product may be locked.  Locked materials are marked with a padlock icon below the title. T...

  6. October

    Last Updated: 11/19/2025 in Updates
    Leer artículo en español New Studio Version - October Creation of PM accounts in Richmond Studio. From the CMS, PM accounts can be created in Richmond Studio. Active view of Navigation between forums is...

  7. Why can't I assign the Diagnostic Tests of a certain level to a specific class?

    Last Updated: 09/01/2025 in Teacher FAQs for Teachers
    Leer artículo en español The are divided by educational levels into two categories: Lower Primary : designed for 1st, 2nd, and 3rd grades (corresponds to the Lower Primary 3 and 4 Diagnostic Test). Upper Primary : designed for 4th, 5th...

  8. How can I view the content before my students do?

    Last Updated: 09/01/2025 in Teacher FAQs for Teachers
    Leer artículo en español To view the content before your students, log in to Richmond Studio using the appropriate access channel. For and teachers, access Richmond Studio through the banner or tab set up in your platform. For ...

  9. Download mobile PWA

    Last Updated: 11/13/2025 in Student Offline
    Download desktop PWA Leer artículo en español It is a feature that allows users to access study materials and complete activities without an internet connection. This feature is especially useful in environments with limite...

  10. Why does the progress bar not show 100% even after completing all the activities in an assignment?

    Last Updated: 09/01/2025 in Teacher FAQs for Teachers
    Leer artículo en español The progress bar depends on the types of activities included in the assignment. Some activities are designed solely for practice purposes and do not generate a score. For this reason, even if the student has compl...
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