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  1. Why can't I assign the Diagnostic Tests of a certain level to a specific class?

    Created On: 05/20/2026
    Leer artículo en español The are divided by educational levels into two categories: Lower Primary : designed for 1st, 2nd, and 3rd grades (corresponds to the Lower Primary 3 and 4 Diagnostic Test). Upper Primary : designed for 4th, 5t...

  2. Why do some students in the same class see different material? (Why can’t I open an activity?)

    Created On: 05/20/2026
    Leer artículo en español This happens when one or more students redeem an incorrect token, which gives them access to different material than the rest of the class. This difference in redeemed products also affects the teacher, as the platf...

  3. Why does the progress bar not show 100% even after completing all the activities in an assignment?

    Created On: 05/20/2026
    Leer artículo en español The progress bar depends on the types of activities included in the assignment. Some activities are designed solely for practice purposes and do not generate a score. For this reason, even if the student has comp...

  4. Why can’t I see content that students have already redeemed?

    Created On: 05/20/2026
    Leer artículo en español This is because the products are either locked or hidden in your teacher view. Here’s how to identify and resolve it: The product may be locked.  Locked materials are marked with a padlock icon below the title. ...

  5. Why is there material visible in Class Material for a class that students cannot see?

    Created On: 05/20/2026
    Leer artículo en español This happens because there are teacher-specific materials that have been configured with restricted access. Instead of the content, students will see a message indicating that they do not have access to that materia...

  6. Why does an alert appear instead of a grade when viewing an assignment?

    Created On: 05/20/2026
    Leer artículo en español Manual Marking notifications are available from the Dashboard widgets. When an alert appears instead of a grade, it means you still need to assign a manual grade for that activity completed by the student. ...

  7. Why is the Manual Marking checkbox not enabled?

    Created On: 05/20/2026
    Leer artículo en español The Manual Marking checkbox may not be enabled for one of the following reasons: The student has not submitted the activity. The student must click the button upon completing the activity. If they don’t, the...

  8. Offline

    Created On: 05/20/2026
    PWA descarga móviles View in English Es una función  que permite a los usuarios acceder a materiales de estudio y realizar actividades sin necesidad de conexión a internet. Esta característica es especialme...

  9. Offline

    Created On: 05/20/2026
    Download mobile PWA Leer artículo en español It is a feature that allows users to access study materials and complete activities without an internet connection. This feature is especially useful in environments wit...

  10. Offline

    Created On: 05/20/2026
    PWA descarga móviles View in English En este momento la función Offline, únicamente se encuentra disponible para estudiantes. Es una función  que permite a los usuarios acceder a materiales de estudio y re...
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