Updated Articles

  1. Users

    Leer artículo en español The Settings -> Users It displays the list of all users, including all roles: Training managers, teachers, and students. This section provides an overview of the total number of users created, divided by ...
  2. Usuarios

    View in English Configuración  -> Usuarios  Muestra la lista de todos los usuarios, incluidos todos los roles: administradores de capacitación, profesores y estudiantes. Esta sección proporciona una descripción general del número tot...
  3. ¿Por qué no puedo visualizar un contenido que los alumnos sí tienen redimido?

    View in English Esto se debe a que los productos están bloqueados u ocultos en tu vista como docente. Aquí te explicamos cómo identificar y resolverlo: 1. El producto puede estar bloqueado. Los materiales bloqueados se identifican con...
  4. Why is there material visible in Class Material for a class that students cannot see?

    Leer artículo en español This happens because there are teacher-specific materials that have been configured with restricted access. Instead of the content, students will see a message indicating that they do not have access to that material...
  5. How can I reopen a Test Assignment or Regular Assignment?

    Leer artículo en español Log in to Richmond Studio. Select the class and go to the module. All assignments will be displayed. Identify the assignment you want to reopen. Click the three dots at the end of the row, then select . Th...
  6. Why can’t I edit the date of an assignment?

    Leer artículo en español The most common reason you can’t edit the date of an assignment is because the assignment is already closed. Once an assignment has reached its closing date, the platform locks the option to edit those fields. ...
  7. Why were the recorded grades deleted after reopening an assignment?

    Leer artículo en español The purpose of the function is to provide a new opportunity to complete the activity, whether for one, some, or all students in the class. When the assignment is reopened, previous grades are automatically del...
  8. Why can't I assign the Diagnostic Tests of a certain level to a specific class?

    Leer artículo en español The are divided by educational levels into two categories: Lower Primary : designed for 1st, 2nd, and 3rd grades (corresponds to the Lower Primary 3 and 4 Diagnostic Test). Upper Primary : designed for 4th, 5th...
  9. Why does an alert appear instead of a grade when viewing an assignment?

    Leer artículo en español Manual Marking notifications are available from the Dashboard widgets. When an alert appears instead of a grade, it means you still need to assign a manual grade for that activity completed by the student. ...
  10. Why is the Manual Marking checkbox not enabled?

    Leer artículo en español The Manual Marking checkbox may not be enabled for one of the following reasons: The student has not submitted the activity. The student must click the button upon completing the activity. If they don’t, the ...