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  1. Why do some students in the same class see different material? (Why can’t I open an activity?)

    Created On: 08/13/2025 in Richmond Studio Teacher FAQs for Teachers
    Leer artículo en español This happens when one or more students redeem an incorrect token, which gives them access to different material than the rest of the class. This difference in redeemed products also affects the teacher, as the platfo...

  2. Why does the progress bar not show 100% even after completing all the activities in an assignment?

    Created On: 08/13/2025 in Richmond Studio Teacher FAQs for Teachers
    Leer artículo en español The progress bar depends on the types of activities included in the assignment. Some activities are designed solely for practice purposes and do not generate a score. For this reason, even if the student has compl...

  3. Why can’t I see content that students have already redeemed?

    Created On: 08/13/2025 in Richmond Studio Teacher FAQs for Teachers
    Leer artículo en español This is because the products are either locked or hidden in your teacher view. Here’s how to identify and resolve it: The product may be locked.  Locked materials are marked with a padlock icon below the title. T...

  4. Why is there material visible in Class Material for a class that students cannot see?

    Created On: 08/13/2025 in Richmond Studio Teacher FAQs for Teachers
    Leer artículo en español This happens because there are teacher-specific materials that have been configured with restricted access. Instead of the content, students will see a message indicating that they do not have access to that material...

  5. Why does an alert appear instead of a grade when viewing an assignment?

    Created On: 08/13/2025 in Richmond Studio Teacher FAQs for Teachers
    Leer artículo en español Manual Marking notifications are available from the Dashboard widgets. When an alert appears instead of a grade, it means you still need to assign a manual grade for that activity completed by the student. ...

  6. Why is the Manual Marking checkbox not enabled?

    Created On: 08/13/2025 in Richmond Studio Teacher FAQs for Teachers
    Leer artículo en español The Manual Marking checkbox may not be enabled for one of the following reasons: The student has not submitted the activity. The student must click the button upon completing the activity. If they don’t, the ...

  7. Offline

    Created On: 08/13/2025 in Richmond Studio Español Richmond Studio Esp. Student
    PWA descarga móviles View in English Es una función  que permite a los usuarios acceder a materiales de estudio y realizar actividades sin necesidad de conexión a internet. Esta característica es especialmente...

  8. Offline

    Created On: 08/13/2025 in Richmond Studio Student
    Download mobile PWA Leer artículo en español It is a feature that allows users to access study materials and complete activities without an internet connection. This               feature is especially useful in enviro...

  9. Offline

    Created On: 08/13/2025 in Richmond Studio Español Richmond Studio Esp. Teacher
    View in English En este momento la función Offline, únicamente se encuentra disponible para estudiantes. Es una función  que permite a los usuarios acceder a materiales de estudio y realizar actividades sin necesidad de conexión a in...

  10. Offline

    Created On: 08/13/2025 in Richmond Studio Teacher
    Leer artículo en español At this moment, the Offline function is only available for students. It is a feature that allows users to access study materials and complete activities without an internet connection. This feature is especi...
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