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  1. Why does an activity show a different grade than the one recorded in MarkBook after I have completed it?

    Created On: 08/29/2025 in Richmond Studio Student FAQs for Estudiantes
    Leer artículo en español Ler artigo em português This happens due to the way regular assignments work in Studio: Students can complete the assignment more than once, but: The platform will record the score from the second attemp...

  2. Por que a barra de progresso não chega a 100% mesmo após concluir todas as atividades de uma tarefa?

    Created On: 08/29/2025 in Richmond Studio Português FAQs para estudante
    View in English Leer artículo en español A barra de progresso depende do tipo de atividades incluídas na tarefa. Algumas atividades são desenvolvidas apenas para prática e não geram pontuação. Por essa razão, mesmo que o aluno tenha ...

  3. Por que alguns alunos da mesma turma veem materiais diferentes?

    Created On: 08/29/2025 in Richmond Studio Português FAQs para estudante
    View in English Leer artículo en español Isso pode acontecer quando um ou mais alunos resgatam um token incorreto, o que faz com que tenham acesso a materiais diferentes do restante da turma. Essa diferença nos produtos resgatados ta...

  4. Why does the progress bar not reach 100% even after completing all the activities of an assignment?

    Created On: 08/29/2025 in Richmond Studio Student FAQs for Estudiantes
    Leer artículo en español Ler artigo em português The progress bar depends on the type of activities included in the assignment. Some activities are designed only for practice and do not generate a score. For this reason, even if th...

  5. Why do some students in the same class see different material?

    Created On: 08/29/2025 in Richmond Studio Student FAQs for Estudiantes
    Leer artículo en español Ler artigo em português This may happen when one or more students redeem an incorrect token, which gives them access to material different from the rest of the class. This difference in redeemed products al...

  6. How do I clear cache and cookies in Google Chrome?

    Created On: 08/28/2025 in Richmond Studio Teacher FAQs for Teachers
    Leer artículo en español Ler artigo em português Clearing cache and cookies helps your browser run better by improving performance, fixing errors, and protecting your information. What’s the difference between Cache and Co...

  7. Update

    Created On: 08/25/2025 in Richmond Studio
    Leer artículo en español This update improves functionality and user experience, including bug fixes, performance optimization, and new features to make navigation and platform use easier. New Studio Version – Week of August 25. ...

  8. How can I reopen a Test Assignment or Regular Assignment?

    Created On: 08/13/2025 in Richmond Studio Teacher FAQs for Teachers
    Leer artículo en español Log in to Richmond Studio. Select the class and go to the module. All assignments will be displayed. Identify the assignment you want to reopen. Click the three dots at the end of the row, then select . Th...

  9. How can I hide products in my class?

    Created On: 08/13/2025 in Richmond Studio Teacher FAQs for Teachers
    Leer artículo en español Log in to Richmond Studio. Go to Class Materials> . Select the product you want to lock. Once selected, click the padlock icon . To view locked products, enable the toggle. To unlock a produc...

  10. Why can’t I see some products in Class Materials?

    Created On: 08/13/2025 in Richmond Studio Teacher FAQs for Teachers
    Leer artículo en español The products are locked. To view locked products, enable the toggle. To unlock a product, enable the toggle. ...
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